Operations Analytics · Business Intelligence · Data Analytics
Operations First, Analytics Second.
I spent nearly a decade running technical operations — first as a U.S. Army utilities and HVAC specialist, then across large full-service hotels in Atlanta, where service failures carry direct cost and guest-experience consequences. I now apply SQL, Python, Excel, statistics and business intelligence to those same operational problems: defining the measure, testing it against credible data, and framing the result as a decision a manager can act on.
Credentials
Education & certifications
Georgia State University, J. Mack Robinson College of Business
Aug 2026 - Expected Summer 2027
Master of Science in Analytics
Coursework: Business Statistics for Analytics, Database Management, Programming for Business, Communicating with Data.
Georgia State University
Bachelor of Business Administration, Hospitality Administration
Georgia State University
Associate of Science, Business Administration
- — SQL Problem Solving — University of California, Davis (Coursera), Jun 2026
- — SQL for Data Science — University of California, Davis (Coursera), May 2026
Track record
Professional experience
Renaissance Atlanta Waverly Hotel & Convention Center
Atlanta, GA
Engineer III, Overnight
Aug 2025 - May 2026
- Completed assigned work orders within required service timeframes, contributing to a 30% improvement in engineering department performance scores.
- Completed 100+ precision installation projects, including drilling and mounting signage through marble surfaces while protecting surrounding finishes.
W Atlanta
Atlanta, GA
Engineering / Maintenance
Mar 2023 - May 2025
- Triaged and resolved 10+ overnight service requests per shift across HVAC, plumbing, electrical, and mechanical systems, prioritizing by guest impact and severity.
Hilton Atlanta
Atlanta, GA
Senior Maintenance Technician
Jul 2018 - Mar 2021
- Performed quarterly inspections and preventive maintenance across a 1,000+ room full-service hotel, documenting findings and recurring failures to set repair priorities.
U.S. Army
Fort Carson, CO
91C Utilities Equipment Repairer / HVAC Mechanic
May 2015 - Jun 2018
- Diagnosed and resolved multiple electrical, mechanical, and refrigeration failures weekly using technical manuals and diagnostic equipment, reducing downtime and sustaining readiness.
Leadership
National Association of Black Accountants
Student Ambassador
Aug 2026 - Present
Represent NABA on campus and support career-readiness workshops, employer events, and professional networking in business and analytics.
Capabilities
Skills
Analytics
- SQLWorking Knowledge
- PythonWorking Knowledge
- ExcelWorking Knowledge
- StatisticsAcademic & Applied Coursework
- RCoursework
Business Intelligence
- Power BICurrently Developing
- Dashboard DesignCurrently Developing
- KPI ReportingWorking Knowledge
Databases
- MySQLWorking Knowledge
- Relational ModelingWorking Knowledge
Business & Operations
- Operational AnalysisProfessional Experience
- Hospitality OperationsProfessional Experience
- Process ImprovementProfessional Experience
- Business Problem SolvingProfessional Experience
- CommunicationProfessional Experience
Based in Atlanta, GA. Targeting analyst roles in aviation, hospitality, logistics, transportation, consulting and corporate operations.